Terms and Conditions - General

• All clients will be deemed to have accepted Dream Walkies terms and conditions (as laid out here) on signature of the contract on completing pet profile on the online booking system.

• Dream Walkies will not confirm the client until a consultation has been carried out with the client and the contract including full details of client requirements.

• Full payment for services is to be made in advance of booking dates required. Payment via cash or bank transfer, cheques not accepted. If full payment is not received or only partial payment made within the cancellation time frames the booking will be considered cancelled and cancellation fees will apply.
   

• The client must provide all items necessary for pets to be adequately cared for in the client's absence. (i.e., food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Dream Walkies, these will be purchased and added to the bill plus service charge of £10.

• If keys are necessary for an assignment they may be collected during consultation or dropped at Dream Walkies in a named envelope. Keys can be returned after assignment via letter box of home on last day of service if communicated beforehand, otherwise key must be collected from Dream Walkies at an agreed time. 

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• Any clients wanting to leave Dream Walkies will be contacted in writing for their keys to be collected with an arranged date. If keys are not collected they will be destroyed and disposed of safely.

• The client must provide Dream Walkies with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Dream Walkies reserves the right to consult with a veterinary surgeon and then make a decision, which is in the best interests of the animal.

• The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Dream Walkies unless any neglect on our part.

• Dream Walkies must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.

• Although Dream Walkies holds Public Liability insurance, wherever possible the client should insure pets. Dream Walkies reserves the right to refuse a booking for any animal that is not insured.

• Dream Walkies will care for your pet as you would, and whilst we will make every efforts to ensure your pet is well looked after in your absence, Dream Walkies cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.

• For purposes of marketing and promoting, Dream Walkies will take photos and videos of dogs on walks and for daycare to demonstrate services and quality of work carried out. These photographs and videos may be used on the website and social media platforms. You the customer agree to this unless you inform Dream Walkies otherwise.

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• Bookings must be made before 7pm. Following day bookings can not be guaranteed.

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• We do not provide refunds or offer credit for same day cancellations.
   

• National Bank Holidays +50% charge for all services

• NYE and Christmas double charge for all services

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Terms and Conditions - Dog Walking

• We require a 24 hours cancellation notice. If the required notice is not given there is a non-refundable 10% deposit cancellation fee

• All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialized.

• We are unable to walk dogs under the age of 6 months or unneutered male dogs.

• Dream Walkies reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.

• All dogs will be exercised off lead unless prior agreement has been reached with Dream Walkies and a disclaimer form has been signed to walk on-lead via online meet & greet form contract.

• Pick ups before walks are between 9am -11am, drop offs 12-2pm all depending on road traffic and number of collections that day.

• The walker will apply personal judgment and cut short a walk if necessary because of extreme weather conditions (ie, heat, thunder storms) for the safety of both the dogs and the walker.

• If extreme weather conditions disable us from using our dog-mobile i.e. snow, ice, gale force winds etc we will inform customers the morning the services are to be carried out at the very latest if services must be cancelled, a full refund will be returned to the customer.

• If dogs require quick toweling off after walks, towels must be provided and left by the front door if Dream Walkies are returning the dogs back to your home after the walk. We will try our best to remove as much mud/dirt from your pet with a quick towel dry however there is no guarantee that your dog will be returned in their originally clean/dry state. It is the responsibility of the owner to inform Dream Walkies if there is any particular room/crate that you would like for us to leave your dog when we drop off.